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E-Commerce

Customer Service Pilot

A 24/7 customer service bot that finds the right product in a catalog of tens of thousands using natural language.

Setup$1,250
Monthly$280
First month includes optimization
Annual upfront: $2,800 (≈ $233/mo) — 2 months free
Prices exclude VAT.
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Overview

Your customer writes on WhatsApp (live) or web chat; even if they type the product name incompletely, differently, or with typos, hybrid AI search (meaning + text matching) finds the right product in the catalog — field-proven on a real catalog of 47,000+ products. The assistant checks stock, price, and variant details from your catalog, records order requests, and hands cases that need special attention to your live support team, tagged and summarized. Instagram DM, product recognition from photos, and shipping/returns automation are on our roadmap — added on request.

How It Works

From inbound message to booked outcome.

  1. 01

    Customer messages

    WhatsApp (live) or your site's web chat; the same assistant greets the customer on either channel. Instagram DM is on the roadmap.

  2. 02

    Recognizes product or intent

    Even if the customer types the product name incompletely or incorrectly, hybrid AI search matches it to the right catalog product; order, recommendation, and complaint intents are told apart.

  3. 03

    Pulls data from your system

    Stock, price, and variant details are read from your catalog in real time; orders and customer history live in your own panel.

  4. 04

    Resolves or escalates

    It records the order request; cases it can't resolve or that need human approval are summarized and handed to the live team.

Use Cases by Sector

Three places this is already earning its keep.

Auto Spare Parts

From a misspelled query to the right product

A customer types 'wolswogen golf sunshade'; despite the typo, the assistant finds the right product in a 47,000+ item catalog and shares stock and price instantly.

Cosmetics

Skin-type product recommendation

A skin-type question gets matched with suitable catalog items; if your brand has an active campaign, the right coupon or cart link is shared according to your rules.

Electronics

Fast clarity on late shipping

On a late-shipping complaint, the assistant checks the order record, gives the customer a clear status, and hands the case to the live team with a conversation summary; compensation decisions stay with your team.

Scope & Reliability

  • Hybrid semantic + text-based product search — language-aware and typo-tolerant (image recognition on the roadmap)
  • Response structure powered by product, order, and stock data
  • Shipping, returns, and exchange automation flows — on request, on the roadmap
  • Live-team handoff with clear summaries for unresolved cases
  • KVKK-compliant records, permissions, and customer data protection
  • Support performance and resolution-rate reporting

Integrations

  • WhatsApp (live) and web chat — Instagram DM on the roadmap
  • Product catalog import (Excel/CSV) — field-proven with 47,000+ products
  • E-commerce platforms and marketplaces — on request, on the roadmap
  • Shipping and returns systems — on request, on the roadmap

Outcomes That Scale

What customers measure after launch.

70%+
Resolution without escalation
<1min
Average response time
47,000+
Products in field-proven AI search

Pricing

Transparent pricing, no surprises.

Customer Service Pilot

Featured

A 24/7 customer service bot that finds the right product in a catalog of tens of thousands using natural language.

$1,250 setup
$280 / monthly
First month includes optimization
  • 24/7 AI-powered customer assistant
  • AI catalog search proven on 47,000+ products — typo-tolerant
  • Instant answers on products, stock, prices, and variants
  • Unsolvable issues transferred to live support team
  • E-commerce and shipping integrations — on request, on the roadmap

Tailored

If you need different volumes, extra integrations or a custom workflow, let's scope it together.

Custom quote on request

The setup fee is billed 50% at project kickoff and 50% on delivery.

Prices exclude VAT.

Product Q&A

Common questions about this package.

Hybrid AI search looks at both meaning and text: it finds the right product even for incomplete, reordered, or misspelled queries, and asks a single clarifying question when unsure. Product recognition from photos is on our roadmap — evaluated per project for brands that request it.

The assistant runs independently: your product catalog (Excel/CSV) is imported and managed in its own panel — field-proven with a 47,000+ product catalog. Direct integration with your existing e-commerce platform or marketplace panel is on request, on our roadmap; suitability is clarified in the discovery call.

Complaints, special offers, non-standard returns, low-confidence product matches, or cases that pass your retry threshold are escalated. The handoff includes a conversation summary and relevant customer context.

All conversations are stored on Turkey-based servers in KVKK compliance; not shared with third parties.
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Let's tailor this package to your business.

In a 30-minute call, we'll show you a prototype working for your industry. No credit card, no commitment.